Risk‑Free Rollout • AI‑CX Assessment Included.

De-risk Your AI-CX Rollout — With the Right Vendor, the First Time.

We pair security‑first design with proven governance and playbooks so you can deploy automation safely, stay compliant, and see value in weeks — not quarters.

Request Your Free Advisory
What we safeguard Our BPO partners governance model protects what matters most while you scale automation.
Security SOC2, ISO 27001, HIPAA/PCI guidance
Compliance Policy‑aligned guardrails & QA
Continuity Failover & human‑in‑the‑loop
Outcomes >8 wks to launch, fast scale & ROI

Included: AI‑CX Assessment → risk register → pilot plan → security & compliance checklist.

How It Works

How We De-Risk Your AI-CX Transition

6+ decades of combined BPO expertise. Partnerships with award-winning AI-CX providers. Proven playbooks. Real outcomes.
01
Discovery & Alignment

Discovery & Alignment

We gather outsourcing requirements, business objectives, CX challenges, and success criteria to align stakeholders early.

Playbook Detail

  • Define scope, SLAs, KPIs (CSAT, AHT, FCR)
  • Map channels, volumes, intents, and seasonality
  • Flag compliance & data privacy constraints
02
Curated Partner Shortlist

Curated Partner Shortlist

We identify 5–6 AI-CX BPO leaders matched to your use-cases, geography, language needs, and regulatory obligations.

Playbook Detail

  • Vetted AI-first operators only
  • Proof of governance & security controls
  • Demonstrated wins in your industry
03
RFP Development

RFP Development

We prepare and run a structured RFP that highlights innovation while protecting your interests.

Playbook Detail

  • Standardized response matrix for apples-to-apples
  • Commercial & risk clauses pre-baked
  • Exec-level scorecards for fast decisions
04
Evaluation & Presentations

Evaluation & Presentations

We coordinate interviews, online/onsite demos, reference checks, and technical deep dives with shortlisted providers.

Playbook Detail

  • Hands-on demos against your intents
  • Agent/pilot trials with real workflows
  • Board-ready findings & recommendations
05
Negotiation Support

Negotiation Support

We assist with contract negotiation to secure favorable terms, risk-mitigation clauses, and measurable ROI commitments.

Playbook Detail

  • Price benchmarking & volume ramps
  • SLAs, incentives, and outs
  • Data, IP, and model governance
06
Seamless Transition

Seamless Transition

We guide onboarding and change management to minimize disruption and accelerate time-to-value.

Playbook Detail

  • Pilot + scale plan with guardrails
  • Agent enablement & SOP updates
  • Week-over-week ROI tracking

Hide ScorecardsHow We Score Providers

Fit Scorecard

  • Industry & service specialization
  • Geo/language coverage
  • Scalable, right-sized team
1

Performance Scorecard

  • Benchmarked KPIs
  • Executive scorecards
  • Proof of outcomes
2

Security Scorecard

  • SOC 2 / ISO 27001
  • HIPAA/PCI guidance
  • Data residency & DLP
3
Outcomes

Lower Risk. Faster Value. Bigger ROI.

With decades of global Fortune 500 BPO experience, we help you cut through the noise — eliminating underqualified vendors early and fast-tracking the AI-CX BPO frontrunners for your industry. No learning curves. No guesswork. No wasted cycles on providers still figuring out AI — just, accelerated results, and maximized impact.

Ready to De-Risk Your AI-CX Transformation?

Our expert guidance is completely free and comes with no obligation. Start your journey today!

Request Your Free Advisory