AI
Digital-First

Fintech

AI-powered innovation for frictionless digital finance. Accelerate onboarding, secure real-time payments, and personalize experiences at scale.

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Wallets

Payments

Fraud

Automation

Data

Growth

Overview

Industry Overview & Outlook

Fintechs win on speed, user experience, and tailored products. AI is now central to onboarding, fraud defense, and lifetime value growth across wallets, payments, and lending.

Over the next 3–5 years, expect real‑time money movement, instant underwriting, and explainable compliance—powered by interoperable APIs and AI copilots.

Margin Pressure

High CAC, rewards, and fraud losses compress already thin economics.

CX Expectation

Instant setup, 24/7 support, and real-time payments are non-negotiable.

AI Opportunity

Frictionless KYC, millisecond risk scoring, and personalized growth journeys.

Key Stats

$312B

2024 market size

17%

CAGR to 2028

50%

E-commerce via wallets (2024)

$500B

Embedded finance by 2030

60%

Prefer digital-first (2025)

$40B+

Annual digital payments fraud)
Key Trends

Key Trends

Frictionless Onboarding

Document AI, liveness detection, and sanctions orchestration.

Millisecond risk scoring and velocity controls.

Real-Time Payments

Fraud Prevention

Graph + anomaly detection across cards, wallets, BNPL.

Personalized Growth

Next-best-offer and retention nudges by user intent.

Explainable Compliance

Audit-ready AML/transaction monitoring with evidence capture.

Open Banking & Interoperability

API-first, consented data sharing, seamless cross-platform journeys.
CX Challenges

CX Challenges in Fintech

Slow Onboarding & KYC

Drop-off when verification drags.

High Cost-to-Acquire

Rising CAC and incentives eat margins.

Fraud & Chargebacks

Surging fraud in RTP, wallets, and BNPL.

Regulatory Complexity

Patchwork AML/KYC rules across markets.

Low Stickiness

Users churn without personalized engagement.

Data Silos & Legacy Integrations

Fragmented cores/vendors slow resolution & personalization.
Solutions

AI Solutions for Fintech

Efficiency
Cost Savings
Risk Reduction

AI-Orchestrated Onboarding & KYC

Maps to: Slow onboarding

Automate ID verification, liveness, sanctions screening to reduce abandonment and accelerate activation.

−25–35% abandonment
↑ Activation speed

Real‑Time Fraud Intelligence

Fraud & chargebacks

Score transactions in <50ms, triage anomalies, and stop fraud pre‑authorization.

−20–40% fraud loss
<50ms scoring

Compliance Copilot

Maps to: Regulatory complexity

Continuous AML/Tx monitoring with auto evidence capture and audit‑ready reports.

−15–25% compliance cost
Audit-ready

Personalization Engine

Maps to: Low stickiness

Predictive recommendations and retention offers tailored to lifecycle.

+ 10–20% LTV t
↓ churn
Case Studies

Case Studies

Regional Digital Wallet

Challenge: 38% drop-off during eKYC and sanctions checks.

AI Solution: Document AI + liveness + sanctions orchestration with auto decisions.

-44%

Abandonment

+39%

Activation speed

+8pts

CSAT

Mid-Market PSP

Challenge: Rising BNPL fraud and chargebacks hurting margins.

AI Solution: Real-time risk scoring (<50ms) with network features and analyst feedback loops.

-26%

Fraud loss

<50ms

decision time

+11pts

NPS

Ready to Accelerate Fintech with AI?

Fight fraud, reduce CAC, and scale digital finance—faster, smarter, and more secure.
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