HOTELS & RESORTS

Hospitality

AI for unforgettable stays and efficient operations. Lift direct bookings, personalize upsells, and resolve service requests instantly across mid-market hotel groups.

Request Your Free Advisory

Rooms

Bookings

Upsell

Service

Payments

RevPAR

Overview

Industry Overview & Outlook

Mid-market hotel brands are growing direct channels while balancing staffing and rising guest expectations. AI now underpins booking UX, pricing, and on-property operations.

Over the next 3–5 years, expect proactive service, dynamic merchandising, and predictive maintenance to optimize pre-emptive RevPAR and loyalty.

Demand Swings

Events & seasonality whipsaw staffing and demand daily.

Trust & Compliance

Payments, accessibility, and safety standards keep rising.

AI Opportunity

Personalized offers, automation, and predictive tasks set to scale.

Key Stats

+3–6pts

Direct booking share vs OTAs

+10–18%

Ancillary/Upsell attach

20–35%

AHT savings with agent copilots

15–30%

Service tickets → self-service

–10–20%

Chargebacks loss

+5–10pts

NPS via proactive comms

Learn More

Key Trends

Booking UX & Merchandising

Intent-aware search, bundles, and wallet-first checkout.

Personalized Upsells

Room upgrades, late checkout, and F&B credits by persona.

AI Service Assist

Guided policy answers and action macros for staff.

Smart Housekeeping

Priority scoring and routing by occupancy and VIP flags.

Predictive Maintenance

IoT telemetry anticipates issues before guest impact.

Unified Guest Profile & Loyalty

CDP-driven profiles unify stays and preferences to personalize every interaction.

Learn More

CX Challenges

Guest & Ops Challenges in Hospitality

Search-to-Book Drop-off

Unclear pricing and friction at checkout reduce conversion.

High Cost-to-Serve

Repetitive requests and policy questions flood staff.

Low Ancillary Take-Rate

Static offers miss timing and intent windows.

Housekeeping Inefficiency

Manual prioritization and routing slow turnarounds.

Payments & Disputes

CNP risk and weak evidence packages drive losses.

Staffing Volatility

Seasonal peaks and sick-outs strain front desk and operations scheduling.

Learn how we fix them

Solutions

AI Solutions for Hospitality

Efficiency

Cost Savings

Guest Experience

Booking Optimization

Maps to: Drop-off

Intent routing, transparent fees, and wallet-first checkout.

↑ direct conv.

↓ abandonment

Guest Self-Serve & Copilot

Maps to: High cost-to-serve

RAG policy answers, work order automations, and room actions.

–20–35% AHT

↓ tickets

Personalized Upsell Engine

Maps to: Low take-rate

Timing and context-aware offers across web, app, and on-property.

+10–15% ancillary

+NPS

Smart Housekeeping & Maintenance

Maps to: Housekeeping inefficiency

Priority queues, routing, and predictive tasks from IoT signals.

↓ turnaround

↑ staff productivity

Learn More

Case Studies

Regional Resort Collection

Challenge: High call volume for common requests and slow housekeeping turns.

AI Solution: Guest copilot + smart housekeeping routing with VIP/ETA prioritization.

–28%

Tickets

–17%

Turn time

+6pts

NPS

Boutique Hotel Group

Challenge: Low direct conversion and poor upsell timing across channels.

AI Solution: Booking optimization + upselling with context-aware offers (late checkout, room upgrades, F&B credits).

+3.8pts

Direct conv.

+16%

Ancillary rev

–12%

Chargebacks

Learn More

Ready to Elevate Hospitality Experiences with AI?

Boost guest satisfaction, personalize stays, and optimize operations across every property.

Request Your Free Advisory