Leading AI-CX Advisors.

Unbiased AI-CX & BPO advisory — your shortcut through vendor noise.

We’re a team of independent experts helping businesses navigate the complex world of AI-powered customer experience transformation. Our mission is simple: to connect you with the leading AI-CX BPO partners best suited to your industry and outsourcing goals — completely free of charge and with no strings attached. Your success is the only metric that defines ours.

HIGHER BPO SUCCESS RATE

<90 DAYS

MEASURABLE VALUE

30-50%

AUTOMATION IMPACT ON SERVICE COSTS

130+

PROGRAMS DELIVERED

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WHY WE EXIST

Guiding AI‑CX transformations with deep BPO and enterprise experience

We connect you with award-winning AI-CX BPOs — and their proven playbooks that drive value to your P&L.

Deep Domain Expertise

We bring 6+ decades of Fortune 500 BPO experience from both vendor and client sides, knowing what works and what doesn’t.

Top AI-CX BPOs

We work exclusively with leading, mid-sized BPOs shaping the future of AI-driven CX and digital transformation.

Proven Playbooks

We de-risk your transition with proven, industry-specific playbooks for safe, fast, and measurable adoption.

Zero Risk & Cost

We deliver the insight. You make the calls. No cost, no risk, no compromise.

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LEADERSHIP

AI is the sharpest competitive weapon—yet adoption is messy.

Trusted advisors combining decades of leadership, Fortune-scale expertise, and proven operational excellence to drive next-generation customer experience outcomes.

JOHN MACZYNSKI

CEO & Lead AI-CX Advisor

40 years of global outsourcing leadership across 30+ countries.
Over US$1B in contracts delivered with measurable results.
Trusted partner to Fortune 500s, driving efficiency and growth.
Proven leader in large-scale BPO transformations.
Expert in building high-performing global operations.
Recognized authority in outsourcing and CX excellence.
Committed to client success and lasting competitive advantage.

Ralf Ellspermann

CSO

24+ years of BPO leadership in the Philippines.
Advisor to SMEs on outsourcing strategies.
Built 700-FTE strong contact center, acquired.
12+ years as consultant and advisor, driving transformation.
12+ years operational experience supporting SMEs.
7-time award winner, including Outsourcing Executive of the Year.
Recognized international speaker at leading BPO conferences.

Operating Principles

Outcomes First

We anchor every engagement on board-level business goals, not checklists of tools.

Secure by Design

Governance, compliance, and risk controls are embedded across strategy, architecture, and delivery.

Human-in-the-Loop

People stay in control where judgment matters, supported by exception handling and continuous learning.

Value in <90 Days

Quick wins come first, building momentum for scalable and sustainable models.

Independent & Neutral

We provide unbiased guidance to match you with the best-fit BPOs for your industry and requirements.

Global Service Delivery Capabilities

Teams across the Americas, EMEA, and APAC. 24/7 coverage with regional data controls.

FAQs

Answers for CX and technology leaders

Get clear, practical insights into ROI, compliance, agent experience, and seamless integration—tailored to the priorities of today’s CX and IT decision-makers.

Most organizations begin seeing measurable value within weeks, with long-term ROI growing as automation and optimization scale across operations.

Ready to De-Risk Your AI-CX Transformation?

Our expert guidance is completely free and comes with no obligation. Start your journey today!

Request Your Free Advisory