Board‑Ready CX Outcomes In 90 Days.
Free, Expert Advisory for Your Industry.
AI that turns conversation into outcomes. We partner with outsourcing and CX leaders to compress cost‑to‑serve, improve CSAT, and lift revenue—while keeping risk low and control high.
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“At CynergyCX.ai, we take the headache out of finding the right outsourcing partner through a in-depth understanding your pain points and business objectives. With decades of BPO expertise and strong global supplier connections, we bring the industry’s leading AI-CX innovators to compete for your business. At the end of a comprehensive RFP and supplier selection process, you’ll secure the ideal AI-CX partner to accelerate growth, and drive long-term success.”
John Maczynski
CEO, CynergyCX.aiWhat outsourcing leaders tell us
Familiar headwinds across programs and geos.Rising volumes & costs
Unplanned surges and seasonal spikes inflate headcount and vendor fees.Inconsistent quality
QA sampling misses risk; compliance and brand tone drift across sites.Fragmented knowledge
Policies, SOPs, and macros live everywhere—agents and bots can’t find answers.Slow time-to-value
Automation pilots stall; brittle bots can’t handle real-world nuance.What We Deliver
AI-CX expertise that turns challenges into outcomes.Capture
Centralize policies, workflows, and conversation data into a trusted knowledge graph.Automate
Deflect tier-1, accelerate tier-2, and guide agents with Retrieval-Augmented AI.Assist
Coach every agent in-flow: next-best action, forms, summaries, and draft replies.Optimize
Built-in QA & analytics — measure ROI, spot risk, and improve continuously.Financial Services
Boost retention while reducing risk
- KYC/AML made simple
- Disputes & chargebacks
- Agent support & compliance
- Fraud detection
- Credit scoring & decisions
- Robo-advising & investment management
Fintech
Frictionless onboarding & support
- Account opening automation
- Risk alerts & reviews
- Fraud ops assistance
- Payment automation
- Personalized financial advice
- Automated lending and underwriting
Retail & eCommerce
Increase conversion rate and AOV
- Guided selling
- Returns & exchanges
- Warranty & claims
- Inventory management & optimization
- Personalized product recommendations
- Demand forecasting and predictive analytics
Insurance
Faster claims, happier policyholders
- FNOL intake
- Document & image processing
- QA Adjuster assistance
- Fraud detection & prevention
- Underwriting & risk assessment
- Policy personalization & quoting
Tech & SaaS
Accelerated adoption and support
- Self‑serve setup
- Tier‑1/2 deflection
- Knowledge‑aware agent assist
- Automated testing and QA
- Content & code generation
- User onboarding & personalization
AI
Drive innovation with intelligent automation
- Model QA & eval ops
- Incident response
- Release notes & comms
- Data preprocessing & labeling
- Hyperparameter tuning & optimization
- Bias detection & mitigation
Healthcare
Faster triage, higher satisfaction
- Patient intake
- Benefits & eligibility
- Care navigation
- Medical imaging analysis
- Appointment scheduling
- Predictive analytics for patient outcomes
Energy
Support operations for reliable service
- Outage triage
- Billing & payments
- Field ops support
- Predictive maintenance
- Energy demand forecasting
- Smart grid optimization
Travel
Streamlined bookings & assistance
- Changes & rebooking
- Ancillaries & upgrades
- Loyalty service
- Itinerary planning & recommendations
- Chatbots for customer queries
- Dynamic pricing & personalization
Hospitality
Upsell seamlessly on‑ and off‑property
- Pre‑arrival CX
- In‑stay concierge
- Offers & upsell
- Guest feedback analysis
- Revenue management optimization
- Automated check-in & service requests
Social Media
Improve moderation & engagement
- UGC moderation
- Creator support
- Appeals automation
- Content scheduling & posting
- Audience sentiment analysis
- Ad targeting & optimization
Life Sciences
Speed research enablement
- Medical info
- PV intake & triage
- RWE/HEOR support
- Drug discovery acceleration
- Clinical trial optimization
- Genomic data analysis
Telecom
Reduce churn drivers
- Plan changes
- Device setup
- Network issues
- Network optimization & fault prediction
- Churn prediction & retention
- Customer service automation
Logistics
Optimize supply-chain performance
- Shipment status & ETA
- Claims & POD
- Partner portals
- Route optimization
- Warehouse automation
- Demand forecasting
Legal
Automate research & document workflows
- Intake & conflict checks
- Playbooked drafting
- Knowledge retrieval
- Contract review & analysis
- Legal research automation
- E-discovery & document review
Ready to Reimagine Your Industry with AI?
Cut costs, reduce risk, and unlock growth—across every sector we serve.
Request Your Free Advisory