Operators & MVNOs

Telecom

Ai for reliable networks and loyal customers. Predict outages, personalize offers, and resolve support in seconds across mobile, broadband, and B2B services.

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Broadband

Mobile

B2B

Compliance

Growth

Overview

Industry Overview & Outlook

Mid-market operators and MVNOs are scaling fiber and 5G while defending ARPU. AI is central to churn prevention, field ops efficiency, and proactive network reliability.

Over the next 3–5 years, agent-aware care, self-healing networks, and micro-segment offers will define top-quartile NPS and unit economics.

Demand & SLAs

Traffic, support, and service SLAs require predictive control.

Trust & Compliance

KYC, privacy, and lawful intercept drive process rigor.

AI Opportunity

Predictive, fraud, field automation, and network AIOps at scale.

Key Stats

-20–40%

Truck rolls via AI triage

-25–45%

AHT with agent assist

+8–15%

Save rate (churn prevention)

-15–30%

Shop & form abandonment

<300ms

Target edge feed latency

+5–10pts

NPS with proactive comms

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Key Trends

Self-Healing Networks

Anomaly detection, auto-remediation, and intent policies.

Fiber Build & Geo Analytics

Demand heatmaps and ROI-driven rollout planning.

Churn & Offer Propensity

Micro-segment plans and next-best actions across channels.

AI Care & Self-Serve

FAQ policy answers, device resets, and automated fixes.

Fraud & Revenue Assurance

Subscription abuse, SIM swap, and leakage detection.

Network Slicing & QoS

Programmable SLAs for enterprise, gaming, and edge workloads.

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CX Challenges

CX & Network Challenges

High Support Load

Device/connection issues and long triage inflate handle time.

Outage & SLA Events

Spikes overwhelm agents; ETAs are vague or delayed.

Field Ops Inefficiency

Repeat truck rolls and poor first-time-fix rates.

Fraud & Revenue Leakage

Subscription abuse, SIM swap, and roaming arbitrage.

Policy & Compliance Burden

KYC, privacy, and intercept workflows slow productivity.

Billing & Roaming Disputes

Bill shock, roaming errors, and dispute workflows delay complaints.

Learn how we fix them

Solutions

AI Solutions for Telecom

Efficiency

Reliability

Revenue

Care Copilot & Self-Serve

Maps to: Support load

Device diagnostics, plan changes, and policy answers with actions.

–25–45% AHT

↓ Transfers

AIOps & Outage Intelligence

Maps to: Outage events

→ Anomaly detection, ETA prediction, and proactive comms.

↓ 15–30% MTTR

+ NPS

Field Ops Optimization

Maps to: Truck rolls

Auto-triage, parts prediction, routing, and first-time-fix playbooks.

-20–40% rolls

↑ FTF

Fraud & Revenue Assurance

Maps to: Leakage

SIM swap detection, usage anomalies, and dispute evidence links.

↓ Fraud loss

↑ Recovery

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Case Studies

Regional Broadband ISP

Challenge: High call volume for modem issues and long handle times.

AI Solution: Care copilot + self-serve flows with device telemetry and resets.

-32%

AHT

-27%

Truck rolls

+7pts

NPS

MVNO (Consumer Mobile)

Challenge: Churn risk at renewal and high fraud/chargeback rates.

AI Solution: Offer propensity scoring + fraud intelligence + support copilot.

+11%

Saves

-16%

Chargebacks

-24%

Handle time

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Ready to Strengthen Telecom CX with AI?

Cut churn, predict demand, and deliver reliable service across every channel.

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