Your Privacy, Our Priority.

Cynergy BPO, LLC, doing business as CynergyCX.ai (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and related services (“Services”).

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, billing details, and other identifiers you provide.
• Technical Information: IP address, device type, browser type, operating system, and usage data collected automatically.
• Behavioral Data: Interactions with our Services, preferences, and engagement patterns.
• Third-Party Data: Information provided by integrations, business partners, or analytics providers.

We collect information through:

• Direct submissions (e.g., account creation, forms, or customer support).
• Automated tracking technologies (cookies, pixels, analytics tools).
• Third-party integrations and service providers.

We use your information to:

• Provide, maintain, and improve our Services.
• Personalize user experiences and deliver relevant content.
• Process transactions and fulfill contractual obligations.
• Communicate with you regarding updates, offers, and support.
• Detect, investigate, and prevent fraudulent or unlawful activities.
• Comply with applicable legal and regulatory requirements.

We do not sell your personal information. We may share data with:

• Service Providers: Vendors assisting with hosting, analytics, payments, or customer support.
  
• Business Partners: With your consent or when required for integrations.
  
• Legal Authorities: When disclosure is required by law, regulation, or legal process.
  

Corporate Transactions: In connection with mergers, acquisitions, or asset transfers.

We retain your data only as long as necessary to fulfill the purposes described herein. We implement reasonable administrative, technical, and physical safeguards designed to protect against unauthorized access, disclosure, or misuse.

Under U.S. law and, where applicable, international regulations:

• You may access, update, or delete your personal information.
• California residents have additional rights under the CCPA, including the right to opt-out of the sale of personal information.
• You may exercise your rights by contacting us at support@cynergycx.ai.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you access our Services outside the United States, please note that your data may be transferred to and processed in the United States, which may have different data protection laws.

We may update this Privacy Policy periodically. The “Last Updated” date will be revised accordingly. Continued use of our Services after changes constitutes acceptance.

If you have questions about this Privacy Policy, please contact us at:

Cynergy BPO, LLC, doing business as, CynergyCX.ai
Email: support@cynergycx.ai
Address: 15 Shipley Court, Middleton, MA 01949, United States of America